The Call of Duty League® Championship Weekend Powered By Bell will take place in Waterloo Region at the Kitchener Memorial Auditorium(“The Aud”) at 400 East Ave, Kitchener, ON N2H 1Z6.

Directions, Maps & Virtual Tour  

 Accessibility & Parking   

The Call of Duty League® Championships will take place from June 26-29, 2025.

All international travellers must carry a valid passport when entering Canada. A passport is the only reliable and universally accepted travel and identification document. 

For more information on Entry Requirements and acceptable travel documents, please visit the Canada Border Services Agency website: https://www.cbsa-asfc.gc.ca/travel-voyage/td-dv-eng.html  

Doors typically open 1 hour prior to event start time each day 

 Official Schedule will be shared by the Call of Duty League and posted on the Event website when it is available 

 Schedule/Hours for the Challengers tournament may vary, as information is made available, this will be shared. 

You’ll discover that Waterloo Region is renowned as Canada’s technology capital.  It’s a hub of intelligence, education and innovation.  

 Global tech companies including Google, Shopify and Blackberry are based in Waterloo Region.  

 Gaming companies who are creating games for the next generation of players have also chosen Waterloo to be their home base.  

 Learn more about Waterloo Region here: Explore Waterloo Region  

From Toronto Pearson International Airport:   

There are several ways to get to Waterloo Region from Toronto Pearson International Airport, please find options below as a guide. 

 Additional information is available here: Explore Waterloo Region – Getting Here & Around

Train/GO Train:   

• UP Express Train (Airport to Downtown Toronto): The UP Express Train will connect you from Toronto Pearson Airport to Union Station in downtown Toronto. From here you can take the GO Train from Union Station to Kitchener GO Train Station. 

 For schedules and more information, please visit UP Express 

 Alternatively, you can travel to the nearest GO Train Station (Bramalea GO) which has a direct line to the Kitchener GO Train Station 

 Schedules and all details can be found here:  https://www.gotransit.com/en 

Bus 

• There are several bus companies who run between Toronto Pearson Airport. 
• Air Canada has a dedicated Service that runs between Toronto Pearson (YYZ) and Waterloo Region (YKZ).  This service can be added on to your flight when you are booking your travel.  For more information please visit: Landline for Air Canada  

Rental Car 

• There are several rental car options available for pick up/drop off at Toronto Pearson Airport 

Ride Share:

• Uber and Lyft both service the Toronto and Waterloo Region area 

From YTZ (Toronto Island) Billy Bishop Airport:   

Public Transit  

• TTC or Shuttles are available from Billy Bishop Airport to Union Station where GO Train service operates on a daily schedule to Kitchener GO Train Station 
• GO Train schedules and details can be found here: https://www.gotransit.com/en 

Rental Car 

• There are several rental car options available for pick up/drop off at Toronto Pearson Airport 

Ride Share 

• Uber and Lyft both service the Toronto and Waterloo Region area 

 Transportation offers and partnerships will be on the event website as those are made available and shared across the Toronto Ultra social channels as they are updated   

• X (formerly known as Twitter) 
• Instagram  
• Facebook

Must be 17+ unless accompanied by a parent or legal guardian. 16-year-olds can attend without a parent, but they must have a signed minor in attendance form. Any minor 13-15 years old can attend if accompanied by a parent or legal guardian and have completed a minor in attendance form. No one under the age of 13 will be permitted in the event.  

Minor Attendance Release Form 

Yes, the last stop on the Call of Duty® Challengers season will take place starting June 27. The top 16 teams will compete, and the best two teams will meet in the finals on Sunday, June 29, 2025. 

Challengers will take place at the Kitchener Memorial Auditorium (same venue as Champs) and will be accessible to both ticket holders and the public. 

Please review the venue BAG POLICY 

 To ensure the safety of our fans, employees, and team members, only bags 8” x 10” or smaller will be allowed into the facility during standard events. 

• Large bags are not permitted. 
• Exceptions: Medical bags are allowed. 

 Important: All bags are subject to screening 

 Upon entering, please be prepared for the following: 

• Your bag or person may be inspected by Aud staff at the security checkpoint. 
• You may be asked to empty or show the contents of your bag, coat, or pockets. 
• You may be asked to show that drink containers are empty, there are water fountains in the venue where your drink container can be refilled. 

 If you prefer that security does not handle your items, inform staff at the entrance, and we can accommodate with your assistance. 

 All attendees will have to undergo a metal detector and bag check security screening. 

No outside food/drink will be allowed inside the venue. There will be areas to purchase items once you are inside.  

 Food & Beverage available at the venue 

Yes, parking is available on-site at the venue on a first come, first-served basis.   

There are a mix of parking lots and most general parking lots are free parking.  

Parking is available for the event only; no overnight parking is allowed. 

Details on parking can be found HERE.    

Yes! Both Lyft and Uber operate at The Aud. For pickups and drop-offs, please use the Kitchener Memorial Auditorium Complex at 400 East Ave, Kitchener, ON N2H 1Z6 as your designated location.

Where to stay in Waterloo Region – Accommodation Options

Can I get a refund for my ticket?   

• All Ticket Sales are Final.  No Refunds will be issued. 

 I purchased the wrong ticket type; how can I change this? 

• Please contact boxoffice@theaud.ca for further assistance. 

 Can I upgrade my ticket? 

• Please contact boxoffice@theaud.ca for further assistance. 

Online*: to purchase your tickets online, please click here 

 In person: You can buy your tickets at the designated box office locations  

The Aud Box Office sponsored by Whiteway Plumbing 

• Location: 400 East Ave., Kitchener, ON N2H 1Z6.  

 Standard Operating Hours: 

• Monday - Friday: 10:00 a.m. - 1:00 p.m. 
• Saturday & Sunday: Closed 

 For events that fall on Saturday, Sunday, or Holidays, the Box Office will be open 2-hours prior to the start of the event. 

• For events that fall on weekdays, the Box Office will open at 10:00 am, and stay open until the event starts. 

 Centre In The Square (CITS) Box Office 

 Location: 101 Queen St. N., Kitchener  N2H 6P7 

Phone: 519-578-1570* 

 Box Office Hours: 

• Monday to Friday: 10:00 a.m. - 5:00 p.m. 
• Saturday: 10:00 a.m. - 2:00 p.m. 
• Sunday & Holidays: Closed (unless there is an event) 

 The CITS Box Office will open on event days 2-hours prior to the start of the event. 

 *Tickets purchased online or by phone through KW tickets incur a Service Fee. 

 Buy Tickets 

 Ticket Types:   

4-Day Tickets:  

• Bell Fan Zone 
• Floor Seats 
• General Admission 

 Single-Day Tickets:  

• General Admission Thursday 
• General Admission Friday 
• General Admission Saturday 
• General Admission Sunday 

 Suites: Yes, there will be some Suites available, please contact Partnerships@oam.gg for more information on availability and pricing.  

To view the floor map click here

Bell Fan Zone and Floor Seat Entrance will be located on the East side of the venue, East Avenue gate, main entrance #1. 

If your ticket includes a Fan Zone pass or Floor seat, you can pick up your credential and/or giveaway after you scan your ticket at Entrance #1.  

All other GA tickets may enter from the North side of the venue, Ottawa Street gate, main entrance #13.  

To view the ticket entrance map click here

Payment Options

Debit, VISA, MasterCard, and American Express are accepted forms of payment.

Mobile delivery:

Your tickets will be sent to you via a link (choose email or text at checkout) which you can download and add to your Apple Wallet or Google Pay and present for scanning at event entry. Please download your ticket(s) prior to arriving at the event. Please note that you will receive 2 emails: 1 confirming your order & 1 with a link to download your ticket that will be scanned on your mobile device. Supported browsers are Safari, Firefox or Chrome. 

Pick up at the box office:

Credit card used for purchase and photo ID is required when picking up tickets.  

Yes, re-entry will be permitted.  You will be subject to a bag check and Security screening at each entry point.    

 Please have your Event ticket available for scanning upon re-entry to the building. 

Any personal information that Toronto Ultra and/or the Call of Duty League® (“CDL”) collect or receive in connection with your ticket purchase is subject to the Toronto Ultra privacy policy available at https://torontoultra.gg/pages/privacy-policy. 

 Call of Duty League® Privacy Policy available at https://callofdutyleague.com/en-us/privacy. 

This ticket is a revocable license that grants entry into and a spectator location for the specified event. This ticket will not be refunded or exchanged. Event date and time are subject to change. No refund will be provided if the ticket holder cannot attend any rescheduled game or event. Ticket holders are required to refrain from engaging in unruly, disruptive, offensive, illegal, or otherwise unpermitted behavior as determined by venue management. Ticket holders who violate these requirements may be subject to ejection without refund and loss of ticket privileges for future events. 

 Personal information:  Overactive Media and/or the Call of Duty League® (“CDL”) collect or receive in connection with your ticket purchase is subject to the Overactive Media privacy policy available at https://torontoultra.gg/pages/privacy-policy and Call of Duty League® Privacy Policy available at https://www.callofdutyleague.com/en-us/privacy. Ticket holder (and/or ticket holder’s parent or legal guardian) grants Overactive Media and CDL and each of their respective parents, subsidiaries, affiliates, sponsors, advertisers, media partners, licensees and other designees the irrevocable permission to use holder’s name, image, voice, and/or likeness in any media (now or hereafter existing), video display, or other transmission, reproduction or depiction in connection with all or part of the event to which this ticket admits holder, for any purpose whatsoever, including commercial purposes.  

 Ticket holder agrees not to transmit or aid in transmitting any photograph, image, video, livestream or other account or description (whether text, data, auditory or visual) of all or part of the event to which this ticket admits holder (the “Works”). Transmission or other distribution by, to, or for any commercial enterprise, and any public performance or display, direct or indirect, of the Works are also strictly prohibited. Ticket holder (and/or ticket holder’s parent or legal guardian) agrees that by causing this ticket to be scanned upon entry to the venue, ticket holder shall be understood to have signed this document and granted OverActive Media, the Call of Duty League® and any participating team an exclusive, worldwide, sub-licensable, royalty-free license to all copyrights associated with the Works.  

 Ticket holder (and/or ticket holder’s parent or legal guardian) recognizes the inherent risks of attending esports and/or entertainment events and assumes all risks incident to the event which this ticket admits holder, including but not limited to the risk of lost, stolen or damaged property or personal injury. The sole and exclusive remedy for ticket holder if admission is refused or withdrawn, or if the match is canceled and not replayed, is a refund of the face value of ticket, and ticket holder will not be entitled to consequential, incidental, indirect or exemplary damages of any kind, including without limitation any amount paid in excess of face value to any third party.  

 OverActive Media’s liability for any breach of any term of this ticket shall not exceed the face value. No refund or other remedy will be provided if the ticket holder is ejected or refused entry as a result of failure to comply with these ticket terms or any Arena security policies. Ticket holder, OverActive Media, the Call of Duty League® mutually agree that any and all disputes, claims and causes of action arising out of or connected with ticket holder’s use of this ticket must be resolved by neutral, binding arbitration pursuant to the JAMS Streamlined Arbitration Rules and Procedures, without resort to any form of class action. Ticket holder and OverActive Media expressly waive any right to a trial by jury.

Cameras must be self-contained, may not draw on Kitchener Memorial Auditorium’s power sources, and must be operated by a single individual without use of ancillary equipment, such as a tripod or external lights. Pedestrian traffic may not be blocked at any point. 

Camera flashes may not be used at any time during games. Cameras with detachable lenses are strictly prohibited. Video cameras and Selfie Sticks are not permitted. 

For Professional photography or Media Accreditation, please contact Event Organizers 

All attendees are subject to being searched prior to entry into the Event, including members of the media. By requesting entry into the Event, all event attendees and staff shall be subject to a Security search, including without limitation to emptying pockets and bags, and having your items examined. Event Organizers shall, at all times, reserve the right to either deny any person entry into or to eject any person from the Event, who in the sole and absolute discretion of Event Organizers are in violation of Event rules, which rules may be updated from time to time, with or without notice. 

• Back packs within the acceptable Bag Policy, small bags, fanny packs, bags made of clear plastic clear vinyl, or clear PVC  
• Cell phones  
• Non-professional cameras  
• Earplugs  
• Supporter Flags (no Nation flags, only general support or team branding; no hard poles)  
• Powdered make-up or face paint  
• Prescription medication (you must have the prescription/label in your name with you)  

In accordance with the Bag Policy, please find below additional Prohibited items that will not be allowed into the venue. 

• No illegal or illicit substances, drugs, or drug paraphernalia  
• No masks or face coverings with the exception of a mask for medical reasons  
• No Nation flags will be permitted, please see list of acceptable items for team supporters  
• No weapons of any kind including, but not limited to, pocket-knives and self-defence sprays  
• No flammable items or liquids including aerosols and fireworks  
• No spray paint  
• No outside food or beverage including alcohol  
• No drones or unmanned aerial vehicles  
• No animals except for service animals assisting an individual with a disability. “Comfort,” “therapy” or “emotional support” animals do not meet the definition of a service animal and are not permitted entry to the Event.  
• No laser pens, laser pointers, or similar focused light devices  
• No musical instruments, noisemakers or air horns, unless previously approved by Event Organizers  
• No cameras with detachable lenses, flash cameras or video and audio recording equipment, or camera poles. For Professional photography or Media Accreditation, please contact Event Organizers  
• No personal confetti, streamers or loose glitter 
• Additional items may be prohibited at the discretion of law enforcement or security officials.  

Event attendance shall be subject to any local public health, venue or other event restrictions and guidelines. 

Upon entering the venue, you are self-attesting that you are NOT experiencing any of the following symptoms: 

• Fever or chills 
• Shortness of breath or difficulty breathing 
• New loss of taste or smell 
• Nausea or vomiting 
• Diarrhea 

If you are experiencing any of the symptoms listed here, DO NOT come to the venue. 

*Subject to change under the guidance of local public health.